Last Updated: December 9, 2021
The VSETA Authorized Service Partner Provider (SPP) program is designed for companies interested in offering in-warranty, out-of-warranty, testing, installation, maintenance and removal services for VSETA.
Limited Service Providers are VSETA Authorized Service Providers who wish to provide service to specific customers or for specific VSETA products.
Qualifying companies can gain access to VSETA parts, tools, training, service guides, diagnostics and resources to perform these repairs.
Companies, organizations, and universities and colleges in regions where VSETA has a direct service presence may apply to become an VSETA Authorized Service Provider.
Parts resellers and distributors are not eligible for this program.
Organizations applying for Authorized Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by VSETA. A credit line is required and must be agreed with the VSETA Finance team in the appropriate region. The organization should actively promote the VSETA brand as part of their business along with VSETA Care service and support products.
Authorized Service Providers are required to meet VSETA standards at all times with regard to service levels, certification of technicians and availability of service to customers. VSETA periodically audits and reviews Authorized Service Providers to ensure these high standards are consistently met. VSETA repair tools, training, service guides, and diagnostics must be kept confidential.
The organization must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location. The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as an authorized service location.
Authorized Service Providers are required to use VSETA Certified Technicians when repairing VSETA products.
Becoming certified to repair VSETA products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Authorized Service Provider.
Detailed information about VSETA Certifications preparatory courses and exams can be found here.
Please submit a Vendor Registration Form here.