1. Overview
This Privacy Policy describes how VSETA (“we”, “us”, “our”) collects, uses, and protects information when you use the VSETA platform, the GDI Checkin app, and related web dashboards (together, the “Service”).
The Service is provided to organizations (such as property and facility management companies) for operational use. In many cases, your employer or service provider is the account owner, and VSETA processes data on their behalf.
2. Information we collect
We collect only the information necessary to provide and secure the Service, including:
- Account details: name, work email address, role, and organization.
- Authentication data: hashed passwords and security tokens.
- Operational data: check-ins, work orders, service logs, and related records entered by you or your organization.
- Device and usage data: basic technical details (such as browser type, device type, timestamps, and app usage logs) used to maintain security and reliability.
3. How we use your information
We use the information described above to:
- Authenticate users and provide secure access to the app and dashboard.
- Deliver core features such as check-ins, work orders, service logs, and reporting.
- Maintain, monitor, and improve the stability and performance of the Service.
- Assist with technical support and troubleshooting when you contact us.
- Generate aggregated, de-identified analytics to help clients improve operations.
4. Sharing of information
We do not sell your personal information and do not use it for advertising.
We may share information:
- With your organization (employer or service provider) as part of the normal use of the Service.
- With trusted service providers (such as hosting and infrastructure providers) who support our systems and are bound by confidentiality obligations.
- When required by law, regulation, or valid legal process, or to protect the rights, property, or safety of VSETA, our clients, or users.
5. Security and data retention
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, or misuse. No system can be 100% secure, but we continuously work to strengthen our safeguards.
We retain information for as long as necessary to provide the Service to your organization, comply with legal obligations, and enforce our agreements. Retention periods may also be governed by the contract with your organization’s account owner.
6. Your choices and access
If you use VSETA or the GDI Checkin app as part of an organization, please contact your internal administrator first if you need to:
- Update your account details.
- Request access to information stored in the system about your account.
- Request deletion or restriction of certain data (subject to organizational and legal requirements).
You can also contact VSETA directly at [email protected] and we will work with your organization to address your request.
7. Changes and contact
We may update this Privacy Policy from time to time to reflect changes in our Service or applicable requirements. When we do, we will update the “Privacy Policy” page on this site and, where appropriate, notify our clients.
If you have any questions about this Privacy Policy or how we handle information, please contact:
Email: [email protected]